Terms and Conditions

Effective Date: August 9, 2026

These Terms and Conditions apply to services provided by Fresh Fella Upholstery & Carpet Cleaning (“Fresh Fella,” “we,” “our,” or “us”). By requesting an estimate, scheduling an appointment, authorizing cleaning, or paying for a service, the customer acknowledges and agrees to these Terms and Conditions.

Services and Estimates

Fresh Fella provides professional cleaning for couches, sectionals, chairs, mattresses, carpets, area rugs, and other approved fabric surfaces.

Prices provided online, by phone, by text, or from photographs are estimates unless confirmed after an in-person inspection. Final pricing may depend on the item’s size, construction, fabric type, condition, stain severity, odor source, pet contamination, accessibility, and additional treatment required.

We reserve the right to decline or stop cleaning when a material cannot be safely identified or when continued treatment may cause damage.

Customer Responsibilities

The customer agrees to:

• Provide accurate information about the item and its condition

• Disclose known fabric damage, pet accidents, urine contamination, previous cleaning attempts, and products previously applied

• Provide reasonable access to the service area, water, and electricity

• Remove fragile, valuable, or personal items from the work area

• Follow all care and drying instructions provided after cleaning

Fresh Fella is not responsible for undisclosed previous treatments, hidden damage, unstable dyes, weakened fibers, manufacturing defects, or other pre-existing conditions.

Inspection and Cleaning Authorization

Before cleaning, we may inspect the fabric, care label, construction, stains, odors, discoloration, and visible damage. When appropriate, a small test may be performed to evaluate color stability and the safest available cleaning method.

By authorizing the service, the customer gives Fresh Fella permission to apply the cleaning products, equipment, moisture, agitation, stain treatments, odor treatments, and extraction methods considered appropriate for the material and its condition.

No Guarantee of Complete Stain or Odor Removal

Fresh Fella does not guarantee the complete removal of every stain, discoloration, or odor from couches, sectionals, chairs, mattresses, carpets, area rugs, or any other fabric being cleaned.

Results depend on many factors, including:

• Fabric and fiber composition

• Age and overall condition of the material

• Age, source, and chemical composition of the stain

• Fiber damage or permanent dye change

• Previous cleaning attempts

• Household products or chemicals previously applied

• Heat or chemicals that may have permanently set a stain

• Urine or odor contamination that has reached foam, padding, carpet backing, flooring, or internal construction

• Normal wear, fading, browning, color loss, and manufacturing defects

Some stains may be permanent even when the surface has been professionally cleaned. Pet urine and other odor sources may also exist below the cleanable surface or become noticeable again when affected materials are exposed to humidity.

We will make every reasonable effort to achieve the best safe improvement possible. However, we will not continue aggressive treatment when doing so could damage the fabric, remove color, weaken fibers, cause distortion, or otherwise reduce the useful condition of the item.

Fresh Fella does not promise that a used or damaged item will look or smell “like new” after cleaning.

By scheduling, authorizing, or paying for the service, the customer confirms that they understand and accept that complete stain and odor removal is not guaranteed. Payment is for the professional cleaning process, labor, products, equipment, and time provided—not for a guaranteed cosmetic result.

Pre-Existing Conditions

Normal wear, fading, discoloration, scratches, loose seams, weakened fabric, permanent staining, dye instability, shrinkage, texture changes, damaged backing, exposed foam, and previous chemical damage may become more visible after soil is removed.

Fresh Fella is not responsible for pre-existing damage or conditions that were hidden by dirt, furniture placement, lighting, or previous treatments.

Drying and Aftercare

Drying time depends on the material, indoor temperature, humidity, ventilation, construction, and amount of treatment required. Furniture, carpets, and area rugs may remain partially damp after service.

Customers must follow the technician’s instructions and avoid unnecessary use until the cleaned material is sufficiently dry. Fresh Fella is not responsible for problems caused by using, covering, moving, or placing objects on cleaned materials before they are ready.

When full mattress drying is included in the selected service, the mattress will be dried with professional air-moving equipment before use.

Payment

Payment is due upon completion of the service unless another arrangement has been confirmed in writing. The customer agrees to pay the final approved price, including any additional treatments authorized during the appointment.

Failure to achieve complete stain or odor removal does not eliminate the customer’s obligation to pay for the service performed.

Service Limitations

Fresh Fella will perform services with reasonable care and according to the information available at the time of inspection. To the fullest extent permitted by New York law, Fresh Fella is not responsible for indirect or consequential losses resulting from pre-existing conditions, undisclosed treatments, unstable materials, or circumstances outside our reasonable control.

Nothing in these Terms excludes responsibility for damage directly caused by proven negligence where such responsibility cannot legally be limited.

Website Information

Information, photographs, prices, and examples displayed on this website are provided for general reference. Before-and-after photographs show results from individual jobs and do not guarantee that every item will produce the same result.

Governing Law

These Terms and Conditions are governed by the laws of the State of New York. Any dispute relating to services provided in the Rochester area will be handled in an appropriate court located in Monroe County, New York, unless applicable law requires otherwise.

Changes to These Terms

Fresh Fella may update these Terms and Conditions as business practices or legal requirements change. The version in effect when the customer schedules or authorizes the service will apply to that appointment.

Contact Us

Questions about these Terms and Conditions may be submitted through the contact form on this website or sent to:

Email: thefreshfellallc@gmail.com
Service Area: Rochester, New York, and surrounding communities